Privacy Policy & Terms of Service
Your trust matters. This page explains how Aging with Grace Care Management, LLC collects, uses, protects, and manages personal information, along with the terms governing use of our website, services, and SMS communications.
Aging with Grace Care Management, LLC, referred to in this Policy as “Company,” “we,” “our,” or “us,” is committed to protecting your privacy and maintaining the confidentiality of the information you share with us. By using our website or services, you acknowledge and agree to the practices described in this Privacy Policy and Terms of Service.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Full name
- Email address
- Phone number
- Mailing address
- Care-related or care coordination information voluntarily submitted by you
- Any information submitted through contact forms, consultation requests, intake forms, or direct communication
We may also automatically collect certain non-personal or technical data, including:
- IP address
- Browser type and browser version
- Device type and operating system
- Pages visited, time spent on pages, and website interactions
- Referral source and general analytics data
2. How We Use Your Information
We may use the information we collect for legitimate business and service purposes, including to:
- Provide care management and care coordination services
- Respond to inquiries, appointment requests, and service requests
- Communicate with clients, family members, caregivers, and authorized parties
- Send service-related notifications, reminders, and administrative messages
- Improve our website functionality, user experience, and service quality
- Maintain records and internal business operations
- Protect against fraud, misuse, or unauthorized activity
- Comply with applicable laws, regulations, and legal obligations
3. How We Share Information
We do not sell, rent, or trade your personal information to third parties.
We may share information only in limited circumstances, including:
- With service providers or contractors who assist in operating our business and who are required to protect your information
- With authorized care professionals or related parties when necessary for care coordination and when appropriate
- When required by law, legal process, subpoena, court order, or governmental request
- When necessary to protect our rights, property, safety, clients, or others
4. SMS Terms and Conditions
By opting in to receive text messages from Aging with Grace Care Management, LLC, you agree to receive SMS communications related to our services.
Types of Messages You May Receive
- Appointment reminders
- Care coordination updates
- Service-related notifications
- Follow-up communications related to requested services
Message Frequency
Message frequency may vary depending on your level of engagement and service needs.
Message and Data Rates
Message and data rates may apply based on your mobile carrier plan.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message.
Help Instructions
For assistance, reply HELP or contact us directly at rdioguardi@awgcm.com or 978-224-7465.
Consent to Receive Messages
By providing your phone number through our website, intake form, consultation form, or any other communication channel, you consent to receive SMS messages from us related to the services you requested or receive from us.
5. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, fulfill the purposes described in this Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, misuse, loss, or alteration.
While we take security seriously, no internet transmission or electronic storage system can be guaranteed to be completely secure. By using our website or services, you acknowledge this inherent risk.
7. Your Privacy Rights
Depending on your state or jurisdiction, you may have the right to:
- Request access to the personal information we maintain about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, where applicable
- Request limitations on certain uses of your information, where permitted by law
To make a privacy-related request, please contact us at rdioguardi@awgcm.com.
8. Cookies and Analytics
Our website may use cookies, tracking pixels, and similar technologies to improve site performance, understand visitor behavior, and enhance user experience.
You may adjust your browser settings to refuse or limit cookies. Please note that some parts of the website may not function properly if cookies are disabled.
9. Third-Party Services and Links
Our website may contain links to external websites or use third-party tools such as website analytics, scheduling platforms, form builders, communication systems, or customer management tools.
We are not responsible for the privacy, security, or content practices of third-party services or websites. We encourage you to review the privacy policies of any third-party service you interact with.
10. Health Information Disclaimer
Although our services may involve care-related discussions, submitting information through a general website form, email, or text message does not automatically create a formal care management relationship or establish a HIPAA-protected provider relationship unless explicitly stated by us in writing.
11. Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children through our website.
12. Terms of Website Use
By accessing or using our website, you agree to use it only for lawful purposes and in a manner that does not violate the rights of others or restrict their use of the site.
You agree not to:
- Use the website for unlawful, fraudulent, or misleading purposes
- Attempt to gain unauthorized access to any part of the website or related systems
- Interfere with website functionality, security, or performance
- Copy, reproduce, or distribute website content without prior written permission, except as permitted by law
13. No Guarantee of Results
Information provided on this website is for general informational purposes only and does not constitute a guarantee of service outcomes, care results, or specific recommendations. Each client situation is unique.
14. Limitation of Liability
To the fullest extent permitted by law, Aging with Grace Care Management, LLC shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the website, reliance on website content, interruptions in service, unauthorized access, or third-party actions beyond our reasonable control.
15. Changes to This Policy and Terms
We may update this Privacy Policy and Terms of Service from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes acceptance of those changes.